Skills, tasks & calendar

A receptionist can do more than answer. Turn on skills and it takes action during the call.

![Receptionist skills](/static/docs/receptionist-tab-skills.webp)

Available skills

- Answer from knowledge base — the default. - Take a message and Capture a lead — name, number and what they need. - Book, check availability, reschedule and cancel appointments. - Transfer to a human — hand the call over when a person is needed. - Send an SMS / WhatsApp follow-up after the call.

Tasks — the work inbox

Anything the receptionist can't finish on the call becomes a task: a message to pass on, a callback, an appointment to confirm. Tasks move through New → In progress → Done, and urgent ones are flagged.

![The task inbox](/static/docs/receptionist-tab-tasks.webp)

Calendar

Appointments the receptionist books appear on the Calendar tab. You can also schedule them yourself.

![Appointments calendar](/static/docs/receptionist-tab-calendar.webp)

Sessions

Every call is saved with its full transcript, outcome and status.

![Call sessions](/static/docs/receptionist-tab-sessions.webp)

Integrations

Connect WhatsApp (follow-ups and a WhatsApp line for the same receptionist), email (call summaries to your inbox), connectors (your own tools and APIs), and sub-agents for specialist jobs.

![Receptionist integrations](/static/docs/receptionist-tab-integrations.webp)