Q&A training

Some questions need the exact answer every time — "What are your opening hours?", "How do I book?". A Q&A pair guarantees it.


Add a pair

1. Open your bot → Q&A. 2. Write the question the way customers ask it. 3. Write the answer exactly as you want it given. 4. Save. It takes effect immediately.

Import many at once

Have an FAQ spreadsheet? Use Bulk import to upload a list of questions and answers in one go.

When to use Q&A vs documents

| Use Q&A pairs for | Use documents for | |---|---| | Facts that must be word-perfect | Explanations and detail | | The top 20 questions | Everything else | | Correcting an answer the bot got wrong | Large bodies of knowledge |

[!TIP] Read your bot's conversations (Bot dashboard → Conversations) every week. Any question it struggled with is a Q&A pair waiting to be written.